Privacy Policy

Privacy Policy Information

Updated May 2018

This privacy policy is for this website provided by Friswell Technologies Limited
(also trading as FRISTECH) and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore this policy also details the way this website processes, stores and protects user data and information.
Friswell Technologies Ltd. is committed to ensuring that your privacy is protected. Any time you provide us with information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.
Friswell Technologies Ltd. ('We'/'Us'/'Our') may change this its privacy policy occasionally. You should check this page from time to time to ensure that you are happy with any changes. Please read the following privacy statement to understand how your personal information will be treated when you use the Friswell Technologies website, speak to any member of our sales, accounts or technical team, or otherwise interact with Friswell Technologies in any other manner.
This policy is effective from 25th May 2018.

What personal information we collect?
We may collect personal information from you when you provide it to us directly, or through your use of our website, for example:
   Contact details
   Company name and company detail
   Information about your role in the company
   Information about the products or services you are interested in
   How you heard about the site
   Transaction, billing and delivery information, if you make a purchase with us or contract for one of our products, solutions or    
   Records of your interactions with us, e.g. if you send an email, ask a technical question, report a problem or otherwise contact us.
Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes.
If you respond to one of our customer surveys or enter into a competition.
If you interact with anyone of our staff, for example, at a trade show or customer premises.
We may also record certain details of how you use our website, such as the website you came from or are going to, your device's unique ID, your IP addresses and operating system, adverts you click on, products you search for, products you purchase, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor any promotional material and advertising to you.
How do We use your personal information?
We will use your personal information for the following purposes:
To fulfil your order and/or provide you with the services you have contracted for.
To maintain your online account with us (if applicable).
To manage and respond to any queries or complaints.
To improve, maintain and monitor and its usage.
For market research, e.g. we may contact you for feedback about our products and services.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
We rely on the following legal bases, under data protection law, to process your personal information:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because it is in the legitimate interests of Friswell Technologies Ltd and your company, where you are submitting orders on your company’s behalf.
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in Friswell Technologies’ legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of, to make it more interesting and relevant in respect of the products and offers on view.

With whom do We share your personal information?
We need to share information with certain selected third parties in order to operate our business:
Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide digital marketing services like product recommendation, statistical analysis, business & operational insight, website optimization), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies).
On occasion, we also share personal information with our professional and legal advisors.
Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud or in response to a lawful request.
Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
Media: From time to time, we may release aggregated and anonymised marketing statistics to business partners, or may use these in press releases, advertising, or published reports. We would only personally identify you or any other customer in such press releases, advertising, or reports with your prior consent.
Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.
We may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Friswell Technologies, our customers, employees or the public, or where we are otherwise legally permitted to do so.


Where do We store my personal information, and how long for?


We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. For more information about the duration of cookies please refer to the cookie policy.
Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

What do We do to protect my personal information?
We always aim to deliver the highest level of service and security to our customers and has been specifically designed with security in mind.
In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:
   Secure Sockets Layer (SSL) encryption - the latest technology to encode and protect your data - which is your guarantee for a safe
   and secure transaction.
   Sensitive credit card information take by phone is securely stored in our own internal system temporarily and is securely disposed
   of as soon as any transaction process is completed.
​How do We use your personal information for marketing?

​Unless you opted-out during your account registration and/or purchase, Friswell Technologies may send you emails, call or text you regarding our products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you no longer want to hear from us, at any time you can:
   Unsubscribe from emails by clicking on the link in each email
   Email us at:

You may also see adverts for Friswell Technologies on third party websites, including on social media. These adverts may be tailored to you using cookies (which track your web activity, to enable us to serve adverts to customers who have visited Where you see an ad on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

How can I access, update, correct or delete my personal information?
If you have a query regarding your personal information , please contact us using the details below.
   Friswell Technologies Ltd,
   44 Coventry Road,
   CV12 9ND,
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use cookies to monitor website traffic and identify which pages are being used. This helps us improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website.
For full details of the cookies used by this website, and how to control them, please refer to our cookie policy page.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
​​©2021 Mark Friswell. All rights reserved.
Updated 12 February 2021