Updated May 2018
(also trading as FRISTECH) and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore this policy also details the way this website processes, stores and protects user data and information.
Friswell Technologies Ltd. is committed to ensuring that your privacy is protected. Any time you provide us with information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from 25th May 2018.
What personal information we collect?
We may collect personal information from you when you provide it to us directly, or through your use of our website, for example:
Company name and company detail
Information about your role in the company
Information about the products or services you are interested in
How you heard about the site
Transaction, billing and delivery information, if you make a purchase with us or contract for one of our products, solutions or
Records of your interactions with us, e.g. if you send an email, ask a technical question, report a problem or otherwise contact us.
Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes.
If you respond to one of our customer surveys or enter into a competition.
If you interact with anyone of our staff, for example, at a trade show or customer premises.
We may also record certain details of how you use our website, such as the website you came from or are going to, your device's unique ID, your IP addresses and operating system, adverts you click on, products you search for, products you purchase, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor any promotional material and advertising to you.
How do We use your personal information?
We will use your personal information for the following purposes:
To fulfil your order and/or provide you with the services you have contracted for.
To maintain your online account with us (if applicable).
To manage and respond to any queries or complaints.
To improve, maintain and monitor www.friswell-tech.com and its usage.
For market research, e.g. we may contact you for feedback about our products and services.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
We rely on the following legal bases, under data protection law, to process your personal information:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because it is in the legitimate interests of Friswell Technologies Ltd and your company, where you are submitting orders on your company’s behalf.
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in Friswell Technologies’ legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of www.friswell-tech.com, to make it more interesting and relevant in respect of the products and offers on view.
With whom do We share your personal information?
We need to share information with certain selected third parties in order to operate our business:
Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide digital marketing services like product recommendation, statistical analysis, business & operational insight, website optimization), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies).
On occasion, we also share personal information with our professional and legal advisors.
Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud or in response to a lawful request.
Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
Media: From time to time, we may release aggregated and anonymised marketing statistics to business partners, or may use these in press releases, advertising, or published reports. We would only personally identify you or any other customer in such press releases, advertising, or reports with your prior consent.
Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.
We may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Friswell Technologies, our customers, employees or the public, or where we are otherwise legally permitted to do so.
Where do We store my personal information, and how long for?